Effective Date: 06 SEP, 2025

JaooPass Limited (“JaooPass”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the JaooPass smart card, website, and mobile application.

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## 1. Information We Collect

We may collect the following types of information:

* **Personal Information**: Name, phone number, email address, billing information, and identification details provided during registration.

* **Transaction Data**: Payment history, card usage, ride history, and fare details.

* **Device Information**: IP address, browser type, operating system, and mobile device identifiers.

* **Location Data**: GPS location (if you use our mobile app features that require location services).

* **Customer Support Data**: Information you provide when contacting us for help.

## 2. How We Use Your Information

We use the collected information to:

* Provide and manage JaooPass services.

* Process payments and calculate fares.

* Improve system performance and user experience.

* Communicate with you about updates, offers, or issues.

* Ensure security and prevent fraud.

* Comply with legal obligations.

## 3. Sharing of Information

We do not sell or rent your personal data. We may share information only in these cases:

* **With Service Providers**: Payment processors, transport operators, and IT support providers.

* **For Legal Reasons**: If required by law, regulation, or legal process.

* **Business Transfers**: In case of a merger, acquisition, or sale of assets.

## 4. Data Storage & Security

* Your data is stored securely on our servers and/or trusted third-party cloud providers.

* We implement industry-standard security measures to protect against unauthorized access.

* However, no system is 100% secure, and we cannot guarantee absolute protection.

## 5. Your Rights

You have the right to:

* Access and update your personal data.

* Request deletion of your account and associated data.

* Opt out of promotional communications.

* Withdraw consent for location tracking (via app settings).

## 6. Cookies & Tracking

Our website and mobile app may use cookies and tracking technologies to improve user experience, analyze traffic, and personalize services. You may disable cookies in your browser, but some features may not function properly.

## 7. Children’s Privacy

JaooPass services are not directed at children under 13. We do not knowingly collect data from children. If we learn we have collected information from a child, we will delete it promptly.

## 8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website/app with an updated effective date.

## 9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@jaoopass.con

Phone: 09610000000